Title and Production
Escrow Accounting
Web Interfaces
Vendor Management
Management Reporting
System Implementation
Title and Production
Which underwriters does GATORS® support?
GATORS® supports an unlimited number of underwriters, and it is designed to work with multiple underwriters simultaneously.
What aspect of the of title production process does GATORS® automate?
GATORS® automates the entire property search, title production, closing, and recording processes.
Which loan types can GATORS® process?
GATORS® will automate your complete line of settlement services, including purchases and refinances, along with second mortgages and home equity lines of credit. GATORS® supports both residential and commercial loans.
What types of built in calculators are available in GATORS®?
GATORS® includes nationwide title premium, endorsement, recording tax and recording calculators. GATORS® calculates title premiums based on the fees of each specific underwriter.
Why should I consider GATORS® if my product offering is limited to Title Insurance?
Many lenders now desire that settlement service suppliers provide complete, bundled services. With GATORS®, your business can become more competitive by expanding its line of services and geographic reach. GATORS® is a complete vendor management and title production system. Many title companies use the services of independent abstractors, appraisers, and closing agents, and can realize significant value from GATORS®’ vendor management capabilities.
Can GATORS® attach, store and scan documents directly into an electronic file?
Yes, and these documents can be faxed or e-mailed directly from GATORS®, allowing you to eliminate third-party scanning and storage software.
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Escrow Accounting
What escrow accounting and check printing capabilities does GATORS® have?
GATORS® offers complete functionality for escrow accounting in every state. You can reconcile escrow accounts 3 ways, and manage checking accounts, receipts, printing of checks, ledger balances, billing, and credits/debits while maintaining a full audit trail indefinitely.
Does GATORS® support positive pay and automated check reconciliation?
GATORS® supports numerous positive pay file formats for exporting to lenders, and unsupported file formats can also be custom programmed as required.
Does GATORS® support multiple escrow accounts?
Yes, GATORS® provides national coverage with the ability to maintain an unlimited number of escrow accounts.
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Web Interfaces
Is there a web-based interface to GATORS® available to my customers?
Yes, customers can access your website for order entry, tracking and status reports. They can also take delivery of completed products via the website.
Is there a web-based interface to GATORS® available to my suppliers?
Yes, your vendors can access the website and enter raw data to support the production of your final products.
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Vendor Management
What is vendor management and why is it important?
Vendor Management companies provide mortgage lenders with a single point of contact and expert oversight of settlement service vendors. As new technology drives the convergence of several related settlement services industries, today’s lenders now desire that suppliers provide complete, bundled settlement services.
Can GATORS® assign and track work to independent settlement service subcontractors?
Yes. GATORS® continuously ranks and automatically assigns orders to your settlement vendors based on user-defined criteria, such as quality, turnaround times, and fees. As a result, you’re assured of always having the best, most reliable abstractors, appraisers, title insurers and closing agents fulfill your orders.
Isn't GATORS® for just for large title agencies or vendor management companies?
GATORS® has provided a significant return on investment to our customers having as few as two users –in addition to many medium and large businesses. Whether you are a company of two or two hundred, GATORS® offers proven value for both production and vendor management needs.
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Management Reporting
What management reports are available in GATORS®?
GATORS® has over 500 management reports, many developed at the request of its users. They provide detailed information on open orders, order status, employee and vendor performance measurements, sources of business, and product profits and margin.
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System Implementation
How long will the installation process take?
System installation times usually span 2-4 weeks, but are dependent primarily on the schedule of your implementation team. We will help you identify milestones for the installation, a training syllabus, and go-live dates based upon the specific needs and operating environment of your organization.
What kind of help desk support is available for GATORS®?
Help desk support hours are Monday thru Friday, from 8:30 am EST to 8:00 pm EST, for software related issues. GATORS® also includes e-mail support and a complete online user manual.
Can we convert the files from our old system to use in GATORS®?
Yes, we offer extensive data conversion services for any legacy data you may have. The GATORS® installation team we will review conversion objectives and times frames, and complete the project in a timely and accurately manner. Additional fees may apply for this service.
Why do I need a Maintenance contract?
GATORS® is upgraded several times each year. Purchasing a maintenance contract ensures that you get full access to technical support through e-mail, fax or telephone, as well as all software enhancements and upgrades as they become available for your version of GATORS®.
What if I have questions that are not answered here?
Call us at 888-873-0013, or email us at GATORSRetail@fiserv.com.
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